'Great quality care needs great leadership at all levels. Evidence shows that the quality of care and organisational performance are directly affected by the quality of leadership and the improvement cultures leaders create' 
NHS Longterm Plan 
Practice+ is our practice development programme where we work with practices in-house, at a close individual level. 
We take a coaching approach to support staff engagement and identify areas for improvement. 
The methodology is bespoke for individual practices and can include; 
Merger programmes 
Partner planning sessions 
Strategy and direction planning 
Organisational development, reviewing how the practice is structured 
Staff engagement surveys and interviews 
Management and Leadership training and coaching 
Meeting and/or away day facilitation 
Practice document reviews (including policies, procedures, and job descriptions) 
Signposting and navigation implementation 
This programme can be made up of team workshops, individual coaching or consultancy, depending on the needs of the practice. 


In-house support bespoke to your practice needs 
Expertise in business and organisation development 
Delivered over timescales that work in line with your practices needs 
Personalised service - your own dedicated consultant on hand when you need them 

Case Study 

GP Practice in Bristol - Case Study insignts from Proactice Manager 
We undertook a Practice Development Programme with The Development People in 2018 following a ‘requires improvement’ CQC rating. 
Following an in-depth needs analysis that included employee interviews, surveys and data analysis my Development Consultant created a full Project Plan. 
This included reviewing the following areas: 
Planning Session – working with all the Partners to develop a strategic plan for the practice, setting focused objectives, creating a mission and values 
Structure – restructure of all departments including reporting lines, role profiles and responsibilities 
Document reviews – including HR policies, role profiles, signposting protocols 
Staff Training - to develop communication skills and implement signposting processes 
PForm+ - Introduction of a performance management process and system along with on-going feedback 
Leadership training - to develop the skills of our Managers 
Away Day – worked with me to design and deliver an away day that introduced new ways of working, brought people together and created buy-in 
12 months later we have noticed significante differences. As well as the overall progress of efficiencies in ways of working, the key improvements have been: 
Complaints down by 20% 
Signposting has allowed GP’s to move to 15-minute appointments 
Engagement levels have increased from 4/10 to 8/10 
CQC rating improvement to ‘Good’ 


Got an enquiry? 

If you would like more information on the above solution, or would like to request a FREE initial consultation or demo, please call Lucy on 07800 842 322 or complete the enquiry form below. 
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