Frontline+ is our flexible training programme for Primary Care Operational Staff; developing the skills and capabilities to improve your practice's efficiency & effectiveness
Here you can find a suite of training modules & programmes designed specifically for your frontline staff.
Whether it is call handling and communications, challenging conversations or signposting you need; this 'go-to' programme enables you to have bespoke accessible training for one or more of your staff members to meet your specific requirement.
Our Frontline+ programme has been delivered to over 3,000 operational staff to date (Feb 2021).
Frontline+ Online Now available!
Positive & Proactive Communication for Effective Call Handling
Interactive & engaging online development programme designed specifically for GP Reception staff, delivered through our CONNECT learning platform.
The programme includes:
10 x 15-minute mini-modules (completed at own pace)
Supporting webinar for delegates
Action Plan & Best Practice Language Guide
Certificate (80% pass rate)
Manager support pack & webinars
Prices on request
*Discounts available for PCN bookings
Each programme includes:
10-12 Mini-learning Modules of 10-15 mins - Completed at Own Pace
Reflective Learning & Action Plan s
Evaluation & Certificate
Manager Support Pack
Staff & Manager Webinars
Access to Heart of the Surgery Community
Frontline+ Training Programmes for Primary Care Operational Staff:
We have created a professional accredited training roadmap for operational staff & managers; the flexible & engaging training programmes are accessed online with additional support and resources.
We work alongside you to support, train, embed & sustain learnings which enables staff to provide better access, service & patient experience.
Pick the training package that suits you with the reassurance of ongoing support, a reward scheme that gives you additional discounts, and the flexibility of easily accessing training that can be completed at learners own pace.
Comments from delegates of our Frontline+ programmes: