Frontline+ is our flexible training programme for Primary Care Operational Staff; developing the skills and capabilities to improve your practice's efficiency & effectiveness 

Here you can find a suite of training modules & programmes designed specifically for your frontline staff.  
Whether it is call handling and communications, challenging conversations or signposting you need; this 'go-to' programme enables you to have bespoke accessible training for one or more of your staff members to meet your specific requirement.  
Our Frontline+ programme has been delivered to over 3,000 operational staff to date (Feb 2021). 
Frontline+ Online Now available! 
Positive & Proactive Communication for Effective Call Handling 
Interactive & engaging online development programme designed specifically for GP Reception staff, delivered through our CONNECT learning platform. 
The programme includes:  
10 x 15-minute mini-modules (completed at own pace) 
Supporting webinar for delegates 
Action Plan & Best Practice Language Guide 
Certificate (80% pass rate)  
Manager support pack & webinars 
Downloadable resources 
Prices on request 
*Discounts available for PCN bookings 
Each programme includes:  
10-12 Mini-learning Modules of 10-15 mins - Completed at Own Pace 
Reflective Learning & Action Plan s 
Evaluation & Certificate 
Manager Support Pack 
Staff & Manager Webinars 
Downloadable Resources 
Access to Heart of the Surgery Community 
Frontline+ Training Programmes for Primary Care Operational Staff: 
We have created a professional accredited training roadmap for operational staff & managers; the flexible & engaging training programmes are accessed online with additional support and resources. 
We work alongside you to support, train, embed & sustain learnings which enables staff to provide better access, service & patient experience. 
Pick the training package that suits you with the reassurance of ongoing support, a reward scheme that gives you additional discounts, and the flexibility of easily accessing training that can be completed at learners own pace. 


Comments from delegates of our Frontline+ programmes: 

Got an enquiry? 

If you would like more information on the above solution, or would like to request a FREE initial consultation or demo, please call Lucy on 07800 842 322 or complete the enquiry form below. 
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