We are training & development experts who deliver practical, real-world training programmes that engage people... making learning a positive experience! 
Our aim is for all General Practice & Healthcare operational staff & managers we work with, to be trained & supported so that they are skilled, confident & recognised for the professional roles they play within the patient care journey. 
We believe that training & development should not be complicated or a tick-box exercise - therefore all our programmes come with real-life experience, easy to understand & relate to theory, plus practical tools & techniques that can be put into action straight away. All designed to help and support you in, not only your role, but your whole life. 
We have been working with General Practice and Healthcare teams since 2015 building practical, real-world training that meets the needs of you & your staff. 
Have a look at our hugely successful programmes we have developed specifically for General Practice & Healthcare... 
Download our brochure to have a look at our hugely successful programmes we have developed specifically for General Practice & Healthcare... 
Have a look through our website at the services we offer, if you would like more information or to talk to a human then we'd love to hear from you.... 
See how we help... 
Who we are... 
We're a small team of ILM Certified Coaches & Trainers with big experience! 
This means we are able to provide you a personal service - taking time to understand, build relationships and trust. 
Providing you with knowledge, tools & resources that can be put into use straight away... all with the reassurance that we are there with you at every step, to support you to provide the best patient experience you can. 
Why work with us... 
We support healthcare professionals to find better ways of working through developing skills, knowledge & behaviours that benefit both the employee and the patient - not just in their role but in their whole life. 
Our programmes are designed to work for you - so if you're looking for training for a big group, small team, or personal 1:1 support then we have a solution for you. 
We aim to deliver sustainable results not tick box training, through programmes that are designed to embed learning, creating behavioural change that lasts. 
Our products include: 
Bespoke practice development programme where we work with you in-house, on a site specific basis. 
Our flexible healthcare reception training programme; develops the skills and capabilities of Reception staff to improve efficiency and effectiveness.  
Our leadership development programme, specifically designed for managers at all levels within general practice.  
Continuous performance management & development solution created for healthcare. 
A suite of options designed to introduce and develop signposting within General Practice. 

Contact us... 

If you would like more information on any of our solutions, or would like to request a FREE initial consultation, please complete the enquiry form below or call Lucy on 07800 842 322
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